Letter and FAQ
Date: March 25, 2020
Letter and FAQ to MCCTC & Valley STEM Families
From: Mara L. Banfield, Director
Building is Closed
The MCCTC building is closed to outside visitors. Please email LeeAnn Vitelli at email@example.com or call the main office at 330-729-4000
For Chrome book issues contact LeeAnn Vitelli at firstname.lastname@example.org or call the main office at 330-729-4000
Local WiFi Information
We have very important information for you regarding Armstrong Cable, AT&T, Spectrum, and Comcast’s initiative to try and help families without WIFI through this time.
If you reside in an Armstrong Cable area:
Armstrong Cable will offer school residents a 3 month internet connection for $19.99 a month. Please call Armstrong Cable and select residential service - (877) 277-5711 and let them know that you would like the 3 month service for education during the COVID epidemic. If you already have Armstrong this is their policy going forward through the pandemic:
Armstrong will open all Wi-Fi Hotspots
Armstrong will open all Wi-Fi Hotspots in our service areas to the general public. Customers can find Hot Spot locations here: ArmstrongOneWire.com/Internet/WirelessLocations. Also, effective Monday, March 16th, Armstrong will relax data allowance policies for all levels of residential Zoom Internet service. This will ensure that all residential Internet customers have unlimited data allowances and will not have to worry about overage charges, all subject to our standard terms and conditions. Armstrong's measures will be in effect for the next 60 days and may be extended, as deemed necessary, during this on-going crisis.
If you have AT&T for cell phone or internet:
All AT&T home Internet Wireline customers, as well as Fixed Wireless Internet customers, can use unlimited data. AT&T will continue to offer $10/mo Access from AT&T service for qualifying customers. Please contact us at 800-288-2020 for AT&T residential wireless and 611 from your AT&T device for wireless.
For the next 60 days, AT&T also pledged not to terminate the service of any customer who can’t pay their bill, and will waive the fees associated with late payments. AT&T will keep its public Wi-Fi hotspots open to everyone.
If you are in a Spectrum area:
Students who are in need of internet services may contact Spectrum for a 60-day free internet opportunity. Call 866-590-6105.
If you are in a Comcast area:
Students who need internet service: To sign up, applicants can simply visit www.internetessentials.com. There are also two dedicated phone numbers 1-855-846-8376 for English and 1-855-765-6995 for Spanish.
We are here for you! Please reach out to us via email or phone calls. Our phones can now reach us even if we are not physically in the office.